Refund Policy

1. Introduction At Best One Smart Institute, we strive to provide high-quality online trading courses that meet your expectations. This Refund Policy outlines the circumstances under which refunds may be granted, ensuring clarity and fairness to all parties involved.

2. Eligibility for Refunds Refunds are only applicable under the following conditions: Course Access Issues: If you are unable to access the course content due to technical difficulties on our end, and we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund. Incorrect Enrollment: If you accidentally purchased the wrong course, you may request a refund within 24 hours of enrollment, provided you have not accessed the course materials.

3. Non-Refundable Circumstances Refunds will not be granted in the following situations: Change of Mind: Once you have enrolled in a course and accessed the content, we do not offer refunds if you change your mind or decide that the course is not suitable for your needs. Partial Completion: If you have started or partially completed the course, refunds will not be issued. Course Content: Dissatisfaction with course content or delivery is not a valid reason for a refund, as all course details and syllabi are provided before purchase.

4. Refund Request Process To request a refund, please follow these steps: Submit a Request: Contact us through email contact@bestonesmartinstitute.com within the eligible refund period, providing your full name, course name, purchase date, and the reason for your refund request. Review: Once we receive your refund request, our team will review it and may contact you for further information. Decision: We will notify you of our decision within 7 business days. If approved, the refund will be processed using the original payment method.

5. Processing Time If your refund is approved, please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider's processing times.

6. Changes to Refund Policy Best One Smart Institute reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes acceptance of the new policy.

7. Contact Information If you have any questions or concerns about this Refund Policy, please contact us at info@bestonesmartinstitute.com.